E. Kapsamer, E. Kimmerstorfer, B. Pröll, W. Retschitzegger, W. Schwinger, J. Schönböck, N. Dürk, G. Rossi, S. Gordillo – IVOLUNTEER – A Digital Ecosystem for Life-long Volunteering – Proceedings of iiWAS2017, Salzburg, Österreich, 2017, pp. 366-373
Abstract
Volunteering is an indispensable cornerstone of our society, covering nearly every part of our life, from social care to emergency management and education. This omnipresence of volunteering led to a plethora of volunteer management systems (VMS), mainly supporting NPOs in scheduling and allocating tasks to volunteers. In contrast to this NPO-centric approach of existing VMS, we focus on volunteers by investigating the following core question: “How can the engagement of volunteers be digitized and exploited in a life-long way”. To provide a first step towards answering this question, the contribution of this paper is threefold. First, an in-depth study of related approaches is provided identifying shortcomings but also promising concepts. Second, challenges which have to be tackled to deal with the broad spectrum and peculiarities of volunteering are identified and a vision for a next-generation VMS called iVolunteer is pointed out. Third, promising technologies are identified and discussed in detail to lay the basis for the technical architecture of our envisioned iVolunteer-prototype.